General Terms and Conditions
§ 1 Scope of application, contractual partners and contract language
(1) These General Terms and Conditions apply to all contracts that you ("Customer") conclude with us as a supplier (Rieker Schuh AG) via the website www.remonte.com. The General Terms and Conditions apply regardless of whether you are a consumer, entrepreneur or merchant. The version of the GTC valid at the time the contract is concluded shall apply.
(2) We do not accept deviating terms and conditions of the customer. This shall also apply if we do not expressly object to their inclusion.
(3) The minimum age for orders in the online store is 18 years. You guarantee that the information you provide in the order is correct and complete.
(4) When concluding a business relationship via this online store, the contractual relationship is established between you ("customer") and Rieker Schuh AG. The summonable address of Rieker Schuh AG is: Rieker Schuh AG, Stockwiesenstrasse 1, 8240 Thayngen, Switzerland.
(5) The contract language is German.
§ 2 Conclusion of contract when ordering in the online store
(1) The presentation and advertising of items in our online store does not constitute a binding offer to conclude a purchase contract.
(2) You can select products, in particular shoes and bags, from the online store's range and collect them in a so-called shopping cart using the "Add to cart" button without obligation and change the contents of the shopping cart at any time before submitting an order. The order process is continued via the "Continue to checkout" button and completed with the "Buy now" button. By clicking the "Buy now" button, you submit a binding offer to conclude a contract for the products listed in the order overview. You can view and change the data at any time before submitting the order. The offer can only be submitted and transmitted if you accept these terms and conditions by clicking on the "Yes, I agree to the general terms and conditions" button. By submitting the order, you accept the validity of these General Terms and Conditions, which thus become the basis of the contract.
(3) We will then send you an automatic order confirmation by e-mail, in which your order is listed again and which you can print out using the "Print" function. The automatic order confirmation merely documents that we have received your order and does not constitute acceptance of the offer. Rieker Schuh AG declares the acceptance of your offer with a separate message in text form about the delivery of the ordered goods (shipping confirmation). This concludes the contract between you and us.
(4) We save the text of the contract in accordance with data protection regulations and send you the order data and our GTC with the shipping confirmation by e-mail.
§ 2a Conclusion of contract and processing of telephone orders
(1) You also have the option of ordering by telephone, provided you have a customer account. At the end of your order telephone call, our staff will summarize your order once again, draw your attention to these GTC and ask you whether you wish to place this order. If you confirm this, you are submitting a binding offer to purchase the desired goods.
(2) We will then send you an order confirmation by e-mail, in which your order is listed again and which you can print out using the "Print" function. The automatic order confirmation merely documents that we have received your order and does not constitute acceptance of your offer. Rieker Schuh AG declares the acceptance of your offer with a separate message in text form about the delivery of the ordered goods (shipping confirmation). This concludes the contract between you and us.
(3) You will receive payment information by e-mail after placing your order by telephone. The payment information contains the relevant information for the payment of your order. When ordering by telephone, we only offer prepayment by bank transfer. The goods will only be dispatched and the dispatch confirmation sent after we have received payment
(4) If you do not pay for the order within 14 days of receipt of the payment information (the date of receipt of payment by us is decisive), your order will be automatically canceled. You will not receive a separate notification of the cancellation.
§ 3 Right of withdrawal
If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
To ensure trouble-free processing of your returns, please use the returns label, which you can download .by clicking on the corresponding link in the shipping confirmation you received from us by e-mail . Returns are only free of shipping costs if this label is used! However, you are not obliged to use the return label.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
In order to exercise your revocation right, you must inform us (Rieker Schuh AG, Stockwiesenstrasse 1, 8240 Thayngen, Switzerland, telephone number: 0049 7462 201101, E-Mail: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory
You also have the option of canceling the contract using the returns slip enclosed with your order and the contact details provided there.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by Rieker Schuh AG), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return the goods immediately and in any case no later than fourteen days from the day on which you informed us of the revocation of this contract to the
Rieker Schuh AG | c/o Rieker Dienstleistungsges.mbH, Gänsäcker 31, 78532 Tuttlingen, DE
to be returned or handed over.
The deadline is met if you send the goods before the period of fourteen days has expired.
Rieker Schuh AG shall bear the costs of returning the goods if you use the return label provided by Rieker Schuh AG for the return shipment. Otherwise, you will bear the direct costs of the return shipment.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
- End of the withdrawal policy -
§ 4 Availability of goods and delivery conditions
(1) The availability of a product may vary depending on your wishes (size, color, etc.), but is noted with the respective product. Should the availability change subsequently (i.e. after the customer has placed the order, but before Rieker Schuh AG has accepted the order), Rieker Schuh AG will inform you of this and, if necessary, refrain from accepting the order with regard to the unavailable product. If Rieker Schuh AG is exceptionally unable to accept your order due to unavailability of goods, Rieker Schuh AG will immediately refund any payments received from you.
(2) Rieker Schuh AG only delivers to customers who have a delivery address in Germany. No deliveries are made outside Germany.
(3) Rieker Schuh AG is entitled to make partial deliveries insofar as this is reasonable for you.
(4) Delivery shall be made within the delivery period specified in the online store to the delivery address specified by you; if, exceptionally, no delivery period is specified, the delivery period shall be 2-3 working days. The delivery period is calculated from the confirmation of dispatch by Rieker Schuh AG. Rieker Schuh AG bears the shipping risk if you are a consumer.
(5) In the event of force majeure or comparable events such as strike, lockout, shortage of resources, transport bottlenecks through no fault of Rieker Schuh AG and operational hindrances through no fault of Rieker Schuh AG, for example due to fire, water or machine damage, Rieker Schuh AG will inform you immediately of this impediment to performance and its elimination. The obligation to deliver the ordered products is interrupted for the duration of such an obstacle to performance. If such an obstacle to performance lasts for a period of more than four weeks, the customer is entitled to withdraw from the contract. In the event of withdrawal as a result of the above, Rieker Schuh AG shall reimburse any consideration already received.
§ 5 Prices and shipping costs
(1) All prices quoted in our online store include the applicable statutory value added tax.
(2) The corresponding shipping costs are to be borne by you, unless delivery free of shipping costs is promised. The shipping costs are shown separately during the ordering process and are listed in the order overview before the order is placed.
(3) If we fulfill your order in accordance with § 4 para. 3 by partial deliveries, you will only incur shipping costs for the first partial delivery.
§ 6 Terms of payment
(1) You can pay by credit card, Paypal, by "purchase on account" or via Apple Pay or Google Pay. When ordering by telephone, only prepayment by bank transfer via Mollie is possible.
Credit card
When you place your order, you also submit your credit card details. The payment transaction will be carried out automatically by the credit card company and your card will be debited. When paying by credit card, your credit card provider may charge additional fees for the international transfer. You are responsible for these transaction fees. We have no influence on the amount of these fees.
PayPal
During the ordering process, you will be redirected to the website of the online provider PayPal. After placing the order in the remonte online store, Rieker Schuh AG will ask PayPal to initiate the payment transaction. You will receive further instructions during the ordering process. The payment transaction is carried out by PayPal when the order is completed.
Purchase on account
With this payment method, you will be redirected to the website of the online provider Klarna during the ordering process. The use of the payment method "purchase on account" requires a positive credit check. You will receive further information during the ordering process. Payment is made to Klarna.
Apple Pay & Google Pay
When paying via Apple Pay or Google Pay, the payment transaction is carried out immediately after placing the order. You must authenticate yourself with your access data and confirm the payment instruction.
(2) By placing a chargeable order, you agree that you will receive invoices and credit notes exclusively in electronic form.
§ 7 Offsetting and right of retention
(1) You shall only be entitled to set-off if your counterclaim has been legally established or is not disputed or recognized by Rieker Schuh AG. You also have the right of set-off if your counterclaims are claims from the same contractual relationship resulting from a breach of duty (complete or partial non-performance or poor performance) by Rieker Schuh AG.
(2) The customer shall be entitled without restriction to the defense of non-performance of the contract (§ 320 BGB) as well as rights of retention based on the same contractual relationship as the claim to be asserted by Rieker Schuh AG. In addition, the customer may only assert a right of retention on the basis of a legally established or undisputed claim.
§ 8 Retention of title
The delivered goods remain the property of Rieker Schuh AG until the purchase price has been paid in full.
§ 9 Warranty
(1) We shall be liable for material defects or defects of title of delivered items in accordance with the applicable statutory provisions, in particular §§ 434 ff. BGB. The limitation period for statutory claims for defects is two years and begins with the delivery of the goods.
(2) Any seller's warranties given by us for certain items or manufacturer's warranties granted by the manufacturers of certain items shall apply in addition to the claims for material defects or defects of title within the meaning of para. 1. Details of the scope of such warranties are set out in the warranty conditions which may be enclosed with the items.
§ 10 Liability
(1) We shall be liable to you in all cases of contractual and non-contractual liability in the event of intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of futile expenses.
(2) In other cases, we shall only be liable - unless otherwise regulated in paragraph 3 - in the event of a breach of a contractual obligation, the fulfillment of which is essential for the proper execution of the contract and on the observance of which you as a customer may regularly rely (so-called cardinal obligation), limited to compensation for foreseeable and typical damage. In all other cases, our liability is excluded, subject to the provision in paragraph 3.
(3) Our liability for damages resulting from injury to life, body or health and under the Product Liability Act shall remain unaffected by the above limitations and exclusions of liability.
§ 11 Copyrights
Rieker Schuh AG holds the copyright to all images, films and texts published in the online store. Use of the images, films and texts is not permitted without the express consent of Rieker Schuh AG.
§ 12 Applicable law and place of jurisdiction
(1) The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If you have placed the order as a consumer and have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of this country shall remain unaffected by the choice of law made in sentence 1.
(2) If you are a merchant and have your registered office in Germany at the time of the order, the exclusive place of jurisdiction is the registered office of Rieker Schuh AG, Schaffhausen, Switzerland. Otherwise, the applicable statutory provisions shall apply to local and international jurisdiction.
§ Section 13 Platform of the EU Commission for online dispute resolution
Rieker Schuh AG is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Last Updated: 06.02.2025